Why Quality?

• Quality is not a program; it is an approach to business.
• Quality is a collection of powerful tools and concepts that are proven to work.
• Quality is defined by the customer through his/her satisfaction.
• Quality includes continuous improvement and breakthrough events.
• Quality tools and techniques are applicable in every aspect of the business.
• Quality is aimed at performance excellence; anything less is an improvement opportunity.
• Quality increases customer satisfaction, reduces cycle time and costs, and eliminates errors and rework.
• Quality isn’t just for businesses. It works in non-profit organizations like schools, healthcare and social services, and government agencies.
• Results (performance and financial) are the natural consequence of effective quality management.